Import information concerning the Microsoft Update „Januar Patch-Day“

EPLAN does not start? This is how you can temporarily restart EPLAN!

The installation of the Microsoft Update „January Patch Day“ currently has the effect that several EPLAN products can not be started afterwards. This includes all products which use the EPLAN Licence Manager and / or the EPLAN Licence Client. As a rule it is, however, possible to resolve the afore-mentioned problem at short notice by temporarily de-installing the patch, i.e., the EPLAN products can be started again. At this point EPLAN explicitly points out that this suggested resolution is merely a tip and that the realization of the suggested solution is made without liability and at your own risk. So please evaluate for your company if the suggested solution constitutes a temporarily viable option for you. EPLAN is already in close contact with Microsoft and is working intensely on a sustainable solution which guarantees the customary operating ability of the EPLAN products after the installation of the patch. We will inform you immediately as soon as we can supply such a sustainable solution.

You can temporarily solve this problem as follows:

Is the following error message displayed during the launch of your EPLAN software? If so, please check whether one of the following patches is installed on your system. After de-installing the patch corresponding to your operating system you should be able to start the EPLAN software as usual. Windows 10 1709 (KB4056892)

• https://support.microsoft.com/en-us/help/4056892/windows-10-update-kb4056892 

Windows 10 1703 (KB4056891)

• https://support.microsoft.com/en-us/help/4056891/windows-10-update-kb4056891 

Windows 8.1 (KB4056898)

• https://support.microsoft.com/en-us/help/4056898/windows-81-update-kb4056898 

Windows 7 (KB4056897)

• https://support.microsoft.com/en-us/help/4056897/windows-7-update-kb4056897 

Windows Server 2016 1709 (KB4056892)

• https://support.microsoft.com/en-us/help/4056892/windows-10-update-kb4056892 

Windows Server 2012 (KB4056899)

• https://support.microsoft.com/en-us/help/4056899/windows-sever-2012-update-kb4056899 

An overview on all further available updates for „January Patch Day“ by Microsoft can be found here: https://www.catalog.update.microsoft.com/Search.aspx?q=2018-01  If the problems with the start of an EPLAN software continue despite the de-installation of the patch, our EPLAN Support will be glad to assist you. Online:EPLAN Solution Center
By phone: Support EPLAN. We would like to apologize for any inconvenience this may cause. Yours EPLAN team